Loaded on
July 15, 2025
published in Prison Legal News
July, 2025, page 10
In December 2023, Massachusetts became the fifth state to provide free phone calls in its prisons and the first in all local jails. Video calling and e-messaging were also made available at no cost [See: PLN, Mar. 2024, p. 15]. Those progressive reforms were the culmination of years of advocacy to reduce the excessive costs imposed on prisoners and their families simply to stay in touch, including efforts by the No Cost Calls Coalition.
The free phone calls and other communication options removed an “immense financial burden off some of the most disadvantaged households in the state,” declared Aaron Steinberg with Prisoners’ Legal Services. While the volume of calls from state Department of Corrections (DOC) facilities and jails more than doubled over the next year, the No Cost Calls legislation that resulted in free communications services also had unintended consequences.
Initially, there was a problem with supply and demand: too few phones for the increased number of prisoners who wanted to take advantage of the free calls, which led to fights. The distribution of tablets with a phone app in state prisons and some jails largely alleviated that issue but a larger one remained—the loss of lucrative phone revenue. …